Discover key guidelines for protection against online abuse, fraud and risks when buying and selling at Živalnik.si Pets Marketplace. Ensure the security of your transactions and enjoy worry-free online shopping.
Look around
Welcome to the page »Tips for a safe purchase«, where we want to offer you useful instructions and guidelines on how you can protect yourself from possible online abuse and fraud when using our platform Živalnik.si - Slovenian Pets Marketplace. Your security is our priority, which is why we have prepared comprehensive information that will help you shop and sell safely online.
Always stay within the Živalnik.si platform for agreements and transactions. DO NOT click on links in SMS/Viber/WhatsApp messages that direct you to other payment platforms. Communication and exchange of personal data should take place exclusively through our platform, which reduces the risk of fraud.
Never share credit card numbers, security codes (CVV) or personal data outside the Živalnik.si environment. Fraudsters can use this information for unwanted transactions and identity theft. Trust only our platform for safe and secure transactions.
Use complex passwords that include letters, numbers, and special characters to protect your user account. Change passwords regularly and never share them with others.
Živalnik.si works as a two-sided marketplace, that connects buyers and sellers. As an intermediary, we are not responsible for the content of advertisements, agreements or transactions that take place during the sale or purchase process on our marketplace. The advertising space on our platform is intended exclusively for users who independently publish and manage their ads.
All payment transactions for the purchase of additional advertising products and exposure of small ads, carried out through Živalnik Shop, take place exclusively through the secure Stripe technology and directly through our platform. The Stripe payment system, with which we work in partnership, ensures the secure processing of all payments.
Transactions for the purchase of products advertised on Živalnik.si Pets Marketplace by third-party online stores or suppliers, are carried out directly on their online platforms, where the user goes after clicking on the ad.
Click on the button
If you want to order a product or service you are viewing from us on Živalnik.si Pets Marketplace, then click on the "Purchase from the provider" button next to the ad and you will be redirected directly to the provider's online shop.
On the provider's online shop, add the selected product or service to the basket and proceed to checkout. Follow the instructions to complete your order.
After completing the order, you will receive all the necessary information from the provider or confirmation E-mail of your order. Now just wait for the delivery of the product or the term of your service that you have chosen or agreed with the provider.
Monday-Friday: 8.00-17.00
Need help?
When you decide to buy, we recommend that you make an appointment with the seller in a public place, such as a coffee shop, shopping center or market. Whenever possible, get a friend or professional to help you check the product.
Before making a final purchase decision, carefully inspect the product and make sure it matches the description in the ad. Ask the seller about the origin of the product, its condition and other important information. If the seller avoids answers or if the product does not meet the description, consider continuing with the purchase.
We advise against paying in advance, unless you completely trust the seller. It is safest to make the payment when you pick up the product in person, when you are completely satisfied with it.
It is important to note that the above advices are specifically for purchases from physical users selling used or new products on our platform. For purchases from legal entities, such as online shops, you will be redirected directly to their platforms to complete the transaction. In such cases, it is crucial that you check the security and potential risks of the supplier's platform yourself. As a platform, Živalnik.si does not assume responsibility for the content and transactions that take place on external platforms.
If the ad does not contain enough information, please contact the seller and ask for additional details, photos or videos of the product. Trusted sellers will be happy to share additional information.
If the seller already has a history of doing business on the platform, check their ratings and feedback from other buyers. Positive reviews indicate the satisfaction of past customers and the reliability of the seller.
Check for legal compliance: Before purchasing any type of animal, equipment, food or service, especially for exotic animals or protected species, make sure that the transaction complies with legal requirements. Buying products or animals that do not comply with the law, can lead to serious legal consequences.
Contact the
If you are interested in a pet, product or service offered by an individual seller or breeder, click on the "Send a message" button next to the ad and send an inquiry or use other contact options such as phone number or E-mail.
After the initial contact with the seller or breeder, agree on all the details - price, delivery, viewing, payment and any additional services. The seller or breeder will provide you with all the necessary information to agree on the best execution of the transaction.
After the agreement, together with the seller or the breeder, you will be aligned on how the collection or delivery of the animal, product or service will take place.
Monday-Friday: 8.00-17.00
Need help?
It is safest to market locally, where you can meet the customer live and exchange money and product directly. Sending products before receiving payment is not recommended.
Beware of unusual requests, such as requests for payment through third-party platforms or unusual promises. If you suspect something is wrong, please contact our customer support team immediately.
When making an appointment with a buyer, arrange to meet in a safe public place such as coffee shops, shopping malls or markets where there are many people. If possible, take a friend or family member with you.
If possible, ask the buyer to provide you with basic contact information (name, surname, phone number) before the meeting. If the buyer avoids this, beware.
Always use verified and reliable payment methods when selling online. We recommend using integrated payment systems, that provide protection for both sellers and buyers.
Make sure all products on your online shop are clearly described, with accurate specifications and photos. Accurate information reduces the likelihood of complaints and improves customer satisfaction.
Establish clear returns and complaints policies and communicate them on your website. Transparency in these processes increases customer confidence.
Ensure a high level of security for all data you collect from your customers. Use SSL certificates to encrypt data transfers and regularly update security protocols on your website.
Before agreeing to sell an animal, check the identity and seriousness of the buyer. Ask for basic contact information and discuss their expectations for the animal. Serious buyers will be willing to share their data and information.
We recommend that you hand over the animals in person and meet the buyer in a safe, public place. If possible, check the buyer's conditions for accepting the animal (such as living conditions) and make sure the animal will be well cared for.
Provide buyers with all necessary documentation on the animal's health and pedigree. Before submitting, make sure that the animals are healthy and have all the necessary vaccinations. Also, consider giving the buyer a brief introduction to the veterinarian who cared for the animal.
As a breeder, you have a responsibility for animal welfare. Make sure there is no doubt about your ethical conduct. Do not sell animals, that are not ready to be given away (too young or insufficiently socialized). Also, avoid brokers who do not act in the best interest of the animal.
If you come across an ad, that you think is suspicious or inappropriately displayed, please let us know via the »Report a questionable ad« feature available with each ad. Your feedback is key to ensuring the safety of our platform.
If you suspect, that you have fallen victim to a scam, take immediate action. Write to us at info@zivalnik.si and we will advise you on how to proceed. We will treat the application with the utmost seriousness and ensure the protection of your rights in accordance with the law.
Note: Živalnik.si is not responsible for any disputes, that arise during trading, but we strive to keep our platform a safe and reliable environment for all users. User data can only be forwarded to competent authorities in accordance with the Data Protection Act.
If we haven't answered your questions, we invite you to visit our frequently asked questions (FAQ) page, where you are sure to find all the answers.
For further assistance, information or sales questions, please contact our sales, information and customer service department. We will be happy to help you!
Živalnik.si - Slovenian Pets Marketplace | BNG d.o.o.
The first choice, if you are looking for a pet or everything necessary for it.
The largest online Pets Marketplace in Slovenia and the entire Adriatic region. The first choice, if you are looking for a pet or everything necessary for it. | Online shops, breeders, and sellers - join us and grow your sales. With us, you reach the right customers!
